Step 1: 24 Hour Emergency Contact 

The first step of the water restoration process is calling in to SERVPRO of Frankfort. Since we work with emergency water situations, we are able to be contacted 24 hours a day. We can help with a water loss, no matter the size. The key factor with water losses is time. It is important to act fast when dealing with a water damage. Delays of even a few hours can increase the severity of the damage to your property. When calling to speak to a representative, our main goals are to ask questions to be able to better assist you and to provide our expertise to help you through the crisis at hand.

We Answer the Phone Ready to Help
Call Today - (815) 485-6901

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Frankfort has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment