We had a water leak that ran through three floors of our home. Our insurance recommended we reach out to a damage/restoration company which led me to SERVPRO new Lenox/frankfort. The job is still on going but I am so pleased by this company I'm leaving this review before the job is complete. Everyone I've encountered (Christian, Alex) have been so professional and kind, on time, clean (I can't believe how neat someone can be while taking out water damaged drywall but these guys are). Having your home upended is not fun, but this experience was made 100 times less painful because of this company and their employees. I really am blown away by what a positive experience this has been. 10/10.

I highly recommend using SERVPRO - I called after finding water in my basement & they were at my house within 2 hours to assess the damage, take pictures & developed a plan to remedy the situation. Everyone that came through my house was professional - they laid down blankets to bring equipment in & out & explained everything that they were doing. Received daily visits to make sure basement was drying out & everyone was very nice. They cleaned up a mess that I could never do myself with a smile on their face saying that’s our job!

SERVPRO responded very quickly to our basement flooding. They quickly removed the water and dried everything out. They returned to finish the job by painting and replacing the damaged baseboards. We are very pleased with the quality of work. 

Alex and his team are the best ever! They saved me! We had water issues in the kitchen and they all were the perfect answer to the demolition and dry out! They listened to all my questions, kept in touch touch and made sure to be clean. They even boxed up items for me that I didn't have time to do myself. I would 100% use them again in any situation. 

Freddy and the team were wonderful through our nightmare of a situation. Super professional and extremely helpful. We are grateful to have them help us through this mess!

Alex and his team are the best ever! We had water issues in the kitchen and they all were the perfect answer to the demolition and drying out! They listened to all my questions, kept in touch and made sure to be clean (well as clean as can be for construction and demo). They even boxed up items for me that I didn't have time to do myself. I would 100% use them again in any situation!

I had an incident where my drywall ceiling fell down and they came that same evening to handle the immediate clean up. They continued to come back as needed for deep cleaning, furniture moving, ect until the whole project was done. Alex and his crew were all careful and efficient and friendly. Keeping SERVPRO of Frankfort on speed dial. 

SERVPRO of Frankfort came out to clean up a ruptured water tank at my mothers home. We were impressed with their responsiveness and professionalism. They boxed personal articles carefully, removed the water and damaged property and dried everything quickly. We recommend their services and appreciate what they did for us. 

I am writing you to commend the entire team that provided disaster recovery services for me.  Every team member was personable, caring and efficient.    I was especially impressed with Alex. I felt he went above and beyond. He had so much compassion and showed just how much he cares about his customers. He made the entire ordeal so much less stressful than it could have been.    What  also  impressed me was the way every team member spoke so highly of their teammates and Supervisors.  All around, just a great group of people.   I would absolutely recommend SERVPRO of Frankfort to anyone in need.

SERVPRO of Frankfort was very good. They cleaned up and had to take down ceiling tile and walls to dry out. It sure was a disaster and they were very helpful on cleanup. I would highly recommend SERVPRO of Frankfort. 

SERVPRO of Frankfort was amazing. They make you feel so at ease. They arrive and act quickly, keeping you informed during the entire process. I highly recommend their services. 

SERVPRO of Frankfort was very good, they cleaned up and had to take down ceiling and walls to dry out. It sure was a disaster and they were very helpful on cleanup. I would highly recommend them. 

Found out we had a problem while we were in Michigan, started making calls as we were driving home. Called SERVPRO of Frankfort, they met us at our house right after we got home. Alex answered all of our questions, put us at ease. I would definitely recommend them. 

When your home experiences damage of any kind your first instinct is disbelief and you kinda walk in circles  wondering what to do next. Luckily for us, we had already heard of SERVPRO of Frankfort and we called them first. They were there in a timely matter and started the process right away. They also guided us through the whole process seeing as this was the first time we ever experienced 3 floors of water damage. Phil and Alex were extremely helpful and patient with us. Thank you SERVPRO 

I had excellent service from SERVPRO of Frankfort. Phillip was our job manager and kept me in the loop the whole time and provided some recommendations for repairs on the basement.

They have been wonderful to work with and always keep them in mind for this type of work. 

Did a great job!

Very efficient, prompt, courteous and professional.  Awesome job.

Second time using SERVPRO.  Great service and communication.  Great job done again.

I would actually rate you higher than a 10 if I could.

The SERVPRO crew was courteous and considerate. They made everything as hassle free as possible.

Nice work.  And speedy.

Very professional - another good experience with SERVPRO. Thanks!!

Very happy with SERVPRO. They did a fantastic job. Very polite staff.

Very professional and courteous staff. Understanding during the crisis and the crew did an excellent job.

I was impressed and thankful that the SERVPRO team was able to begin the job very shortly after placing the call.

Great experience with SERVPRO. Professional and courteous.