Came home to a flooded basement. Called SERVPRO and they were here in less than 30 minutes!
2nd time we've had to call them and we've never been let down!

Alex and his crew were highly professional and went the extra mile in helping clean out my late uncle's apartment. They were easy to reach, and always took extra care to do the right thing in every aspect of this huge project. Thank you guys!

Time was of the essence to clear out a whole apartment we owned as our previous tenant passed away. We contacted SERVPRO and Alex was out the next day. Alex gave us a quote that was very reasonable and seemed much more knowledgeable and professional than another company we contacted. He also went out of his way to travel down to the apartment several times to make sure things were going smoothly and was available to us through the entire process. SERVPRO and Alex made a stressful situation a little easier.

SERVPRO professionals were responsive, timely, knowledgeable and efficient. I'm very happy that I contacted them for assistance.

We had a water leak that ran through three floors of our home. Our insurance recommended we reach out to a damage/restoration company which led me to SERVPRO new Lenox/frankfort. The job is still on going but I am so pleased by this company I'm leaving this review before the job is complete. Everyone I've encountered (Christian, Alex) have been so professional and kind, on time, clean (I can't believe how neat someone can be while taking out water damaged drywall but these guys are). Having your home upended is not fun, but this experience was made 100 times less painful because of this company and their employees. I really am blown away by what a positive experience this has been. 10/10.

I highly recommend using SERVPRO - I called after finding water in my basement & they were at my house within 2 hours to assess the damage, take pictures & developed a plan to remedy the situation. Everyone that came through my house was professional - they laid down blankets to bring equipment in & out & explained everything that they were doing. Received daily visits to make sure basement was drying out & everyone was very nice. They cleaned up a mess that I could never do myself with a smile on their face saying that’s our job!

Cannot recommend Christian and Chris enough!! They come ready and willing to work with a positive attitude! They are extremely thorough with their cleaning and ensure that they are doing exactly what needs to be done up to the highest of standards! They are very personable to work with and get the job done!! Absolutely went above and beyond for us!

SERVPRO responded very quickly to our basement flooding. They quickly removed the water and dried everything out. They returned to finish the job by painting and replacing the damaged baseboards. We are very pleased with the quality of work. 

Amazing service. This team has been phenomenal every step of the way. 

I had an incident where my drywall ceiling fell down and they came the same evening to handle the immediate clean up. They continued to come back as needed for deep cleaning, furniture moving, ect until the whole project was done. Alex and his crew were all careful and efficient and friendly. Keeping SERVPRO of Frankfort on speed dial.  

Alex and his team are the best ever! They saved me! We had water issues in the kitchen and they all were the perfect answer to the demolition and dry out! They listened to all my questions, kept in touch touch and made sure to be clean. They even boxed up items for me that I didn't have time to do myself. I would 100% use them again in any situation. 

Freddy and the team were wonderful through our nightmare of a situation. Super professional and extremely helpful. We are grateful to have them help us through this mess!

Alex and his team are the best ever! We had water issues in the kitchen and they all were the perfect answer to the demolition and drying out! They listened to all my questions, kept in touch and made sure to be clean (well as clean as can be for construction and demo). They even boxed up items for me that I didn't have time to do myself. I would 100% use them again in any situation!

I had an incident where my drywall ceiling fell down and they came that same evening to handle the immediate clean up. They continued to come back as needed for deep cleaning, furniture moving, ect until the whole project was done. Alex and his crew were all careful and efficient and friendly. Keeping SERVPRO of Frankfort on speed dial. 

SERVPRO of Frankfort came out to clean up a ruptured water tank at my mothers home. We were impressed with their responsiveness and professionalism. They boxed personal articles carefully, removed the water and damaged property and dried everything quickly. We recommend their services and appreciate what they did for us. 

Great company always there when you call!!

Called SERVPRO of Frankfort after my chimney was lit by lightening. Their crew came out tarped the hole, took care of all the water damage, and arranged a contractor to fix the roof. workers were very professional and courteous. Worked with my insurance and made everything easier than I would of thought. 

I am writing you to commend the entire team that provided disaster recovery services for me.  Every team member was personable, caring and efficient.    I was especially impressed with Alex. I felt he went above and beyond. He had so much compassion and showed just how much he cares about his customers. He made the entire ordeal so much less stressful than it could have been.    What  also  impressed me was the way every team member spoke so highly of their teammates and Supervisors.  All around, just a great group of people.   I would absolutely recommend SERVPRO of Frankfort to anyone in need.

SERVPRO of Frankfort was very good. They cleaned up and had to take down ceiling tile and walls to dry out. It sure was a disaster and they were very helpful on cleanup. I would highly recommend SERVPRO of Frankfort. 

Great experience with SERVPRO of Frankfort. Alex was fast and professional and always available to answer questions I had. 

I have recommended SERVPRO of Frankfort to my commercial clients in the past for restoration and water remediation and always heard very positive feedback. So I contacted them for carpet and furniture cleaning when I recently purchased my home. The technicians were very professional, walked me through the process, got to work right away, and left my new home looking and smelling better than I expected. They for rid of some stains on the carpeting and freshened up my furniture that had been in storage for a few months. I absolutely recommend SERVPRO of Frankfort not only because of the great job they did for me and my customers, but also because they are the nicest, friendliest group of professionals. 

I have worked with this organization for decades. I never think twice when they are involved in a claim with our customers. 

SERVPRO of Frankfort was amazing. They make you feel so at ease. They arrive and act quickly, keeping you informed during the entire process. I highly recommend their services. 

Luke the operations manager confirmed my suspicion of mold and isolated the area, removed baseboards and drywall that were affected. They left the area cleaner than what it was. Very satisfied! Thanks guys. Would highly recommend. 

SERVPRO of Frankfort was very good, they cleaned up and had to take down ceiling and walls to dry out. It sure was a disaster and they were very helpful on cleanup. I would highly recommend them. 

Found out we had a problem while we were in Michigan, started making calls as we were driving home. Called SERVPRO of Frankfort, they met us at our house right after we got home. Alex answered all of our questions, put us at ease. I would definitely recommend them. 

They did a great job on the clean up of my basement. Professional and great service. 

When your home experiences damage of any kind your first instinct is disbelief and you kinda walk in circles  wondering what to do next. Luckily for us, we had already heard of SERVPRO of Frankfort and we called them first. They were there in a timely matter and started the process right away. They also guided us through the whole process seeing as this was the first time we ever experienced 3 floors of water damage. Phil and Alex were extremely helpful and patient with us. Thank you SERVPRO 

Carol and her crew are extremely knowledgeable and simply the best at disaster recovery. They are very conscientious and truly care about promptly assisting your unique situation. Whether you are a homeowner or business owner- I would make it a point to keep SERVPRO’s telephone number handy in case you ever need them. 

If I could give them more than 5 stars I would. SERVPRO Frankfort is an excellent company. Their customer service and attention to detail is top notch. Phillip and his team helped my family through a water disaster in my home and made us feel supported and always kept us informed. I would highly recommend this team of professionals. 

I called SERVPRO about some mold I found in my basement. When they arrived they looked at the mold and was able to tell me the mold was no risk and were very honest. They could have just taken my money and did unnecessary work however they did not. Very honest and nice guys. 

Helpful, friendly, professional. 

Alex was helpful and explained all the issues and the process. Friendly and quick service. Would use SERVPRO again. 

Crews were able to answer all my questions and  get my mold issues resolved quickly. 

Friendly and fast service. Very knowledgeable and was even able to text the manager if I had any questions or needed anything. They even worked around my work schedule. Fantastic job. 

Fantastic job done by Alex and the crews. My insurance agent sent me their way when we had a fire and I was pleased. 

Great staff and great service. Everyone is nice and professional. Carol is great. They are fast to respond too. They cleaned my apartment carpets before I moved in and they did a great job. I was happy with the work. 

SERVPRO was wonderful! The field manager was very friendly and helpful. The two employees who helped with our house had the best customer service. I highly recommend them. 

Great Company!Always gets there fast and like their slogan says, make it "Like it never even happened."

Very easy to work with, friendly and did an amazing job on my boyfriends house after a fire tour through the garage leaving the entire home smoke damaged. 

I am satisfied with the services provided by SERVPRO they were also very knowledgeable of what they were doing and how to tackle to problem. I would recommend to my friends and family!

I had excellent service from SERVPRO of Frankfort. Phillip was our job manager and kept me in the loop the whole time and provided some recommendations for repairs on the basement.

They have been wonderful to work with and always keep them in mind for this type of work. 

I am greatly satisfied with their services, and I would recommend SERVPRO to family and friends. 

Did a great job!

Very satisfied!

Crew was polite and helpful, very satisfied.

SERVPRO staff was easy to work with.

The staff was courteous, polite and helpful.

We use SERVPRO yearly.  We have used others before, but we have not been as pleased with the work as we are with SERVPRO.

Prompt and professional.

Very professional. 

Very courteous and informative. 

Polite and helpful.  Very satisfied.

I had used SERVPRO's service before so I knew what to expect and their reputation.  My interaction with Alex during what I can only describe as a very stressful event was great! He really represents what great customer service should be!  

A very good job by all!

The crew was very professional and helpful.  Very satisfied with your work.

Very throughout job cleaning!  Alex who oversaw the job was great!

SERVPRO crew was wonderful.  I would definitely recommend them!

SERVPRO crew was very nice and attentive to my concerns.

Very efficient, prompt, courteous and professional.  Awesome job.

Second time using SERVPRO.  Great service and communication.  Great job done again.

Very good work!

Fantastic job!  Great workers and way polite, thank you!

Great!  Thank you!

I can always count on SERVPRO to do a great job!  A big thank you to Aaron and Steve.  The carpets look and smell great!

Quick & clean!

Great Job!

Excellent work!

The crew was professional and helpful throughout the job.

They were very good and polite.

Very professional and very polite.

Very professional.  Did great work, and fast.

Awesome job!

Everyone was very helpful and professional.  Excellent job.

The guys explained everything and really put me at ease.  They did a super job.

The crew did a very good job, I would recommend them to my friends.

Very professional and prompt.

Very satisfied with the speed and quality of the crew's work.

Very good!

Super courteous.  Great work.

I would actually rate you higher than a 10 if I could.

Very prompt and courteous. 

Great job cleaning up the huge mess created by the storm.

The SERVPRO crew was courteous and considerate. They made everything as hassle free as possible.

Nice work.  And speedy.

Good work.  I would recommend SERVPRO to my neighbors and friends.

The SERVPRO crew knew what they were doing and did a very professional job.

Since I have never been through something like this before, it was a relief to be able to rely on SERVPRO of Frankfort.  Everyone was very professional and did great work.

Thank you so much for your assistance!  You made a nervous mom feet at ease.

The SERVPRO crew clearly explained the restoration process and cleaning process to me throughout the job.

The office staff was professional, courteous and polite throughout the duration of the job.

Very courteous, polite and helpful.

Great work.  Very fast.  Very professional.

I appreciate the prompt response.  Thank you!

Very responsive.  I was so impressed at how fast they got out here and got started.

Very good job.  Very helpful and courteous.

SERVPRO was very professional and got to us fast.  They explained things well and made sure we understood what was going on.  Great service.

SERVPRO's workers were professional and made sure I knew what to expect.

The SERVPRO office was courteous, polite and helpful.  I would recommend them to my friends and family.

The SERVPRO of Frankfort workers were prompt, courteous and attentive to my concerns.

SERVPRO of Frankfort was very prompt and professional.  They have very good workers.

Very professional - another good experience with SERVPRO. Thanks!!

Very happy with SERVPRO. They did a fantastic job. Very polite staff.

Very professional and courteous staff. Understanding during the crisis and the crew did an excellent job.

I was impressed and thankful that the SERVPRO team was able to begin the job very shortly after placing the call.

Great experience with SERVPRO. Professional and courteous.